Coach4U Privacy Policy

Last updated: 11 August 2026

1. About this Privacy Policy

Coach4U respects your privacy and is committed to protecting the personal and health information you provide to us.

This Privacy Policy explains how Coach4U (“Coach4U”, “we”, “us” or “our”) collects, uses, stores, protects and discloses personal information when you:

  • visit our website;
  • contact us by phone, email, social media or online enquiry;
  • complete an online or Meta/Facebook/Instagram lead form;
  • book or enquire about counselling, coaching or other services;
  • participate in individual, couples, group or coaching services;
  • subscribe to communications from us; or
  • otherwise interact with Coach4U.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Health Records and Information Privacy Act 2002 (NSW) and the NSW Health Privacy Principles.

2. Who We Are

Coach4U provides counselling, coaching and related personal development services, which may include services such as:

  • individual counselling;
  • couples and relationship counselling or coaching;
  • ADHD coaching;
  • individual coaching;
  • group coaching and support;
  • business, leadership and team coaching; and
  • related educational and support services.

Business name: Coach4U
Website: coach4u.com.au
ABN: 54 632 545 656
Email: [email protected]
Telephone: +61 0485 695 168
Business address: 11 Castle Crescent, Belrose NSW 2085

3. Personal Information We Collect

The personal information we collect depends on how you interact with us and the services you use.

It may include:

Contact information

  • name;
  • telephone number;
  • email address;
  • postal address;
  • date of birth or age, where relevant;
  • preferred method of contact.

Enquiry and booking information

  • the service you are interested in;
  • appointment preferences;
  • information provided through enquiry forms;
  • referral information;
  • communications between you and Coach4U.

Service-related information

Where reasonably necessary to provide counselling, coaching or related services, we may collect information concerning:

  • your personal circumstances;
  • relationships and family circumstances;
  • goals and challenges;
  • work or educational circumstances;
  • relevant personal history;
  • wellbeing;
  • health information;
  • disability or neurodiversity information;
  • information relating to ADHD or other matters you choose to discuss with us;
  • session notes and records; and
  • other information relevant to providing the service you have requested.

Some of this information may constitute sensitive information or health information under Australian privacy legislation.

We will only collect sensitive or health information where reasonably necessary and where permitted by law, including with your consent where consent is required.

Payment and transaction information

We may collect information relating to:

  • invoices;
  • payments;
  • refunds;
  • transaction records; and
  • billing details.

Where payments are processed by a third-party payment provider, we generally do not directly store complete credit or debit card details.

Website and technical information

When you use our website, certain information may be collected automatically, including:

  • IP address;
  • browser type;
  • device type;
  • pages visited;
  • referring website;
  • date and time of visits;
  • interactions with our website;
  • cookies and similar technologies; and
  • advertising or analytics identifiers.

4. How We Collect Personal Information

We generally collect personal information directly from you.

This may occur when you:

  • complete an enquiry or booking form;
  • contact us by telephone or email;
  • communicate with us through Facebook, Instagram or another social media platform;
  • submit a Facebook or Instagram Instant Form;
  • book an appointment;
  • attend a counselling or coaching session;
  • complete an assessment or questionnaire;
  • subscribe to an email list;
  • make a payment;
  • attend a workshop, group or event; or
  • otherwise provide information to us.

We may also receive information from a third party where you have authorised this, where it is reasonably expected, or where permitted or required by law. This may include a referring professional, family member, service provider or another person involved in providing services to you.

5. Facebook, Instagram and Meta Lead Ads

Coach4U may advertise its services through Facebook, Instagram and other services operated by Meta Platforms.

If you complete a Meta Instant Form, Facebook Lead Form, Instagram Lead Form or similar advertisement, Meta may provide us with information you choose to submit, such as:

  • your name;
  • telephone number;
  • email address;
  • the service you are interested in; and
  • your responses to questions included in the form.

We use information received through Meta Lead Ads primarily to:

  • respond to your enquiry;
  • contact you about the service you requested;
  • provide information about Coach4U services;
  • arrange a consultation or appointment;
  • follow up your enquiry; and
  • measure the effectiveness of our advertising.

Submitting an enquiry does not oblige you to purchase or use a Coach4U service.

We aim to avoid requesting unnecessary sensitive or detailed health information through advertising lead forms. More detailed personal or health information should generally only be provided through an appropriate consultation or other suitable communication channel.

Meta separately collects and processes information when you use Facebook, Instagram and its other services. Meta’s handling of that information is governed by Meta’s own privacy terms and policies.

Coach4U is not responsible for Meta’s independent collection or handling of information through its platforms.

6. How We Use Personal Information

We may use personal information to:

  • respond to enquiries;
  • provide counselling, coaching and related services;
  • assess whether our services are appropriate for you;
  • schedule and manage appointments;
  • communicate with clients;
  • maintain appropriate service and client records;
  • process payments and issue invoices;
  • provide requested information and resources;
  • manage our business and administration;
  • improve our services;
  • maintain and improve our website;
  • analyse website and advertising performance;
  • conduct marketing where permitted;
  • meet professional, insurance, regulatory or legal obligations;
  • manage complaints and disputes; and
  • protect the safety, rights and interests of our clients, staff and others where permitted or required by law.

We do not sell your personal or health information.

7. Health and Sensitive Information

Because some Coach4U services involve counselling, coaching and wellbeing, information you provide may constitute health information or other sensitive information.

We recognise that this information requires a high level of protection.

We will generally use health and sensitive information for the purpose for which it was collected, such as providing the counselling, coaching or related service you have requested.

We will not ordinarily use health or sensitive information for an unrelated purpose without your consent unless permitted or required by law.

Information discussed during counselling or coaching is treated confidentially, subject to applicable legal, professional and safety-related exceptions.

There may be circumstances in which information can or must be disclosed without consent, including where required or authorised by law or where other legal exceptions apply.

8. Couples, Family and Group Services

Where services involve more than one person, such as couples counselling, relationship coaching or group programs, information may be provided by or relate to multiple individuals.

Participants should understand that:

  • information shared in a joint session may become known to other participants;
  • Coach4U cannot guarantee the actions or confidentiality of another participant;
  • records may contain information relating to more than one person; and
  • access to records may need to take account of the privacy rights of other individuals.

Specific confidentiality arrangements may also be discussed when commencing a couples, family or group service.

9. Children and Young People

Where Coach4U provides a service to a person under 18 years of age, we will consider the young person’s age, maturity, capacity, circumstances and applicable legal requirements when determining how personal information and consent should be managed.

Where appropriate, information may be collected from or shared with a parent, guardian or authorised person.

10. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide services.

These may include:

  • contractors and professional advisers;
  • website and hosting providers;
  • appointment and booking systems;
  • customer relationship management systems;
  • cloud storage providers;
  • email and communications providers;
  • payment processors;
  • accounting and bookkeeping providers;
  • IT and cybersecurity providers;
  • advertising and analytics providers;
  • Meta, Google or similar digital platforms where applicable;
  • insurers, legal advisers or professional advisers; and
  • government authorities, regulators, courts or law enforcement where permitted or required by law.

We seek to disclose only the information reasonably necessary for the relevant purpose.

We do not disclose personal or health information to third parties for their own unrelated marketing purposes without appropriate permission.

11. Overseas Storage and Disclosure

Some technology and service providers used by Coach4U may store or process information outside Australia.

These may include providers of:

  • website hosting;
  • cloud computing;
  • email;
  • online bookings;
  • customer relationship management;
  • analytics;
  • payment processing;
  • advertising; and
  • social media services.

Depending on the provider and service being used, information may be processed or stored in countries including the United States and other jurisdictions in which the relevant provider operates its infrastructure.

Where required by applicable privacy law, we take reasonable steps in relation to overseas handling of personal information.

Because technology providers may change the locations in which they process information, specific overseas locations may change from time to time.

12. Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels and similar technologies.

These technologies may help us:

  • make the website function correctly;
  • understand how visitors use our website;
  • measure website traffic;
  • improve website performance;
  • understand the effectiveness of advertising;
  • measure conversions from advertising campaigns; and
  • present or optimise advertising.

Depending on the services installed on our website, these may include technologies provided by organisations such as:

  • Meta;
  • Google; and
  • other website, analytics or advertising providers.

For example, where the Meta Pixel is installed, Meta may receive information about interactions with our website. Meta may process that information in accordance with its own policies.

You can manage or restrict cookies through your browser settings and, where available, through website cookie controls.

Disabling some cookies may affect the operation of certain website functions.

13. Direct Marketing

Where permitted by law, we may use your contact details to communicate with you about Coach4U services, events, information or resources that may be relevant to you.

We will provide a way to opt out of marketing communications.

You can ask us to stop sending marketing communications at any time by:

  • using an unsubscribe link in an email; or
  • contacting us directly.

Opting out of marketing communications will not prevent us from contacting you where necessary in connection with an existing enquiry, booking, service, account or legal obligation.

We do not use detailed counselling notes or sensitive health information for targeted advertising.

14. Security of Personal Information

Coach4U takes reasonable steps to protect personal information from:

  • misuse;
  • interference;
  • loss;
  • unauthorised access;
  • unauthorised modification; and
  • unauthorised disclosure.

Depending on the type of information, these measures may include:

  • password protection;
  • access controls;
  • secure technology providers;
  • software and device security;
  • secure electronic storage;
  • limiting access to people who need the information;
  • appropriate confidentiality practices; and
  • secure disposal of information when it is no longer required.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted electronically.

15. Data Breaches

If Coach4U becomes aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain and respond to it.

Where required by the Notifiable Data Breaches scheme or other applicable law, we will notify affected individuals and the relevant regulator.

16. Retention of Information

We retain personal and health information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, professional, insurance, accounting and record-keeping obligations.

Health information may be subject to specific retention requirements under applicable NSW legislation.

When information is no longer required to be retained, we will take reasonable steps to securely destroy or permanently de-identify it where required and appropriate.

17. Accessing Your Personal Information

You may request access to personal or health information we hold about you.

To request access, contact us using the details below.

We may need to verify your identity before providing information.

There may be circumstances in which access can be limited or refused under applicable law, including where providing access would unreasonably affect another person’s privacy or where another legal exception applies.

If we cannot provide the information requested, we will generally explain the reason where required by law.

18. Correcting Your Information

We take reasonable steps to ensure that personal information we hold is accurate, complete, relevant and up to date.

If you believe information we hold about you is incorrect, incomplete or out of date, please contact us.

We will consider your request and take appropriate steps in accordance with applicable privacy legislation.

19. Anonymous or Pseudonymous Enquiries

Where practical, you may make a general enquiry without identifying yourself or by using a pseudonym.

However, we may need your identity and other personal information where it is necessary to:

  • provide counselling or coaching services;
  • arrange an appointment;
  • process a payment;
  • maintain appropriate records; or
  • comply with legal or professional obligations.

20. Third-Party Websites and Social Media

Our website may contain links to websites or services operated by third parties, including Facebook, Instagram and other online platforms.

Third-party websites and services have their own privacy practices.

Coach4U is not responsible for the privacy practices of independent third parties, and we encourage you to review their privacy policies before providing personal information.

21. Complaints About Privacy

If you have a concern or complaint about how Coach4U has handled your personal or health information, please contact us first so we can investigate the matter.

Privacy Contact
Coach4U
Email: [email protected]
Phone: +61 0485 695 168
Address: 11 Castle Crescent, Belrose NSW 2085

Please provide enough information for us to understand and investigate your concern.

We will seek to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact an external privacy regulator, including:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

and, where the matter concerns NSW health information:

Information and Privacy Commission NSW (IPC)
www.ipc.nsw.gov.au

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our services;
  • changes to technology or service providers;
  • changes to our information-handling practices; or
  • changes to applicable laws or regulatory guidance.

The current version will be published on our website with the date of the most recent update.

23. Contact Us

If you have questions about this Privacy Policy or how Coach4U handles personal information, please contact:

Coach4U

Email: [email protected]
Phone: +61 0485 695 168
Website: coach4u.com.au
Address: 11 Castle Crescent, Belrose NSW 2085